Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management. Our customized solutions and consultative approach ensure the selection of the best talent in the market.Our operations have reached more than 50 countries, including more than 250 cities worldwide. We pride ourselves on working with precision and knowledge in a wide range of industries. Always committed to the continuous acquisition of industry knowledge, we partner with a large number of multinational and local companies. By developing a strong interface between our operations, we offer global solutions with a local focus.We adapt our strategy to meet the needs of each client, driving business growth, supporting them in their internal strengthening and overcoming adversities. Working with the utmost precision and expertise, we offer specialized recruitment services, market mapping, assessment projects and temporary recruitment.

Job description

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

Key Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Direct unresolved requests and issues to internal departments and follow up to ensure resolution
Update our internal databases with information and record inquiries, comments and complaints
Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

Proficiency in Portuguese
Fluent in English (verbal and written)
Experience as a customer service agent or in a similar CS position would be an asset
Familiarity with our industry a plus
Customer oriented approach with excellent communication and problem solving skills
Ability to multi-task, prioritize and manage time effectively.
Computer literate
Flexibility to work rotating shifts 24/7
Mode of work: 100% Onsite (Hybrid or Remote model is not flexible).

Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including: