Advisory Presales Solution Consultant - IT Asset Management/EAM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team:

As a member of the Specialist Solution Consulting Team at ServiceNow, you will have significant impact on our future success by supporting our Technology Workflows product sales.  In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team. All this in a team of skilled and experienced people with focus on sharing, collaborating and learning from each other to drive innovation.

The Role:

IT Asset Management Solution Consultant is a customer facing domain expert role who will drive innovative business solutions for our customers, by applying your technical and business skills. Being a Solution Consultant, you will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to drive effective sales cycles and help customers achieve success through identification of their business needs and the associated business value and translate that into real-life use cases to create the right solutions. The role is also key for gathering customer feedback for future product innovation.  Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

What you get to do in this role:

• Advise customers / prospects to take advantage of the ServiceNow ITAM suite to solve business issues and technical problems preventing them from achieving their goals. 
• Inspire with an innovative mindset providing guidance on the future of our ITAM solutions.
• Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.
• Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
• Promote and educate about ServiceNow technology and industry trends through public, customer and marketing events such as conferences, webinars, executive briefings etc.
• Be the voice of the customer and provide feedback to help product management and engineering teams to shape the roadmap and to better help our customers.
• Be the go-to person in area of focus for market trends and competitive analysis with special skills on differentiation for our ITAM solutions.
• Be the trusted advisor for our ITAM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.

To be successful in this role, you need to have:

• Ideally 6-10 years presales solution consulting and/or solution engineering background in Software, Cloud and Platform domains with understanding and hands-on experience with related tools and processes.
• Deep understanding of the Asset Management market and current trends.
• Experience working with Software License Compliance & Asset Onboarding and Offboarding processes, Contract and Renewal Management, Licensing Terms and Conditions, and Major Publishers.
• Lifelong learner passion about building trustful business relationships.
• Great communication and presentation skills including technical and business concepts.
• Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels.
• Experience with discovery, inventory, and client distribution technologies.
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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