Associate Customer Service Representative, B2B

Work Mode: Remote

Location: Remote – Kohler, WI

Opportunity

• Provide world class customer service to Customers while maintaining a positive, problem-solving approach.
• Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers.
• Performs the following responsibilities within established policies, procedures, and parameters.
  
  
  

Specific Responsibilities

• Learns and understands basic Customer Service processes.
• Lead point of contact for domestic, international, retail, and/or ecommerce customers.
• Maintain basic product and application knowledge is required to support order entry/management.
• Understands basic order fulfillment and physical distribution network principles.
• Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI; effective at handling basic customer inquiries.
• Receives, prioritizes, and responds to customer inquiries via phone and e-mail.Inquires may include: inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes.
• Project Support as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives.
• Within defined policies and procedures, the A-CSR is responsible for:
• Managing customer orders and claims, may include credit card transactions, changes, cancellations.
• Clearing order error logs, addressing pricing, order protocol, and quote related issues.
  

Skills/Requirements

• High school diploma or GED required; Associates or bachelor’s degree preferred.
• A minimum of two years total work experience is required, with 1+ years’ experience in Customer Service.
• Comprehension of Microsoft Office suite is required to be successful in this position.
• Completion of internal Brand Ambassador Program required within first 12 months of employment.
  
  
  

Work From Home Requirements (Equipment Provided)

• Applicant will secure and be responsible for paying their own internet expenses.
• Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
• All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
• Freedom from other responsibilities; you must be focused on delivering a world class service experience.
• Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM. Closing shifts are required to stay online until 5:02PM.
  
  
  

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $17.30 - $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.