Job description

The role will be pivotal to Agilent moving forward as a solution based provider, and as the role develops you will move into high added value activities, with a goal to spend 100% of the time on Application and Consultation delivery that integrates Agilent products and services (at the system/solutions level) into customers environment realising the full potential of the system to drive their capabilities and improve their outcomes.

During periods where you are unable to deliver 100% application and consultancy activities, you would support the field teams with installations, repairs, PMs, and mentoring.

New implementations

Carry out end to end application-based consulting during customer on-boarding process
Providing extended training beyond familiarization which includes method transfer, method maintenance, development, and optimization
Working closely with our instrument Sales team, Pre- Sales Application Engineers and Product Specialist to understand the customer expectations, along with any pre-sales development that is to be transitioned to the customers instrumentation successfully

Ongoing support of installed systems

Either as part of a support agreement, ad hoc request, or customer satisfaction, you will support our ICP customers to ensure they increase their return on investment
Involved in instrument application problems and/or critical issues using your sophisticated product and application knowledge to ensure we achieve the desired outcomes
Supporting your CSO FSEs, onsite or remotely, and working with Channel assist, Application Engineers, Product Specialists, and Regional Specialists for improved speed to resolution, cost reduction and professionally tier handling of applications problems
Carry out application-based consulting to help our customers
Provide sophisticated training to customers as needed

Agilent Team

Some applications will become common so as part of this role you will spend time with FSEs developing their applications/workflow capabilities through, mentoring on site, remote, and face to face workshops
Increase contact centre application troubleshooting skills

Qualifications

A university degree in sciences (e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar), or equivalent working experience
Proficient experience with Agilent ICP-MS and ICP-OES hardware and software, typically 5+ years
Up to date knowledge the latest, innovative, ICP/MS technology solutions with a deep understanding of workflow and applications
Experience with troubleshooting and problem solving
Happy to regularly travel throughout the UK and Ireland (average 3 overnight stays per week), and occasionally across border

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