Offer summary

Qualifications:

BS in Electrical/Electronic Engineering, 2-5 years of relevant experience, Technical writing abilities required, Computer literate with technical knowledge, Familiarity with mechanical systems.

Key responsabilities:

Provide onsite technical assistance to customers

Maintain and upgrade instrument systems

Manage service territory and inventory

Respond to service requests promptly

Coordinate new system placements and contract renewals

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further Haemonetics is your employer of choice.

Job Details

Tasks and Responsibilities:

Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
Serve as a focal point for problem resolution assistance to subsidiary or distributor support
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
Install, upgrade, repair, and maintain instrument systems in defined territory
Provide technical support to staff, contractors and customers
Manage the Service Territory including distributors service staff
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Provide timely and accurate reports as requested
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
Maintains routine contact with existing customer base
Accurately complete expense reports weekly
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities

Preferred Educational Background:

BS inElectrical/ElectronicEngineering, Mechanical Engineering, related degree with knowledge in thebiotechnology/biomedicalindustry, or applicable military experience

Experiential Background:

2-5 years relevant experience
Must be highly motivated and have strong problem solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities
Must be able to work independently and as a team player
Computer experience and literacy a must
Familiarity with field alignments,electrical/electronics,and mechanical systems
Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
Travel requirement: 65% depending on geography and customer utilization

Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.

Please use the below Lifelancer link for job application and quicker response.

https://lifelancer.com/jobs/view/86b233178a95eb96fad0f0a5d28d88f5

Required profile