Offer summary

Qualifications:

At least 6 months of customer service experience, Fluent in English communication, Minimum typing speed of 25 WPM, Ability to pass federal background check, Availability for nights and weekends.

Key responsabilities:

Provide general and claims-specific information

Utilize phone, email, and web for tasks

Complete call-related inputs in computer

Assist callers and refer escalated calls

Follow pre-scripted responses

Job description

Atento is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position pay 14.84 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

YOU MUST RESIDE IN PUERTO RICO

Your qualifications

At least six (6) months of customer service experience required
Ability to speak and read English clearly, professionally, and fluently
Ability to type a minimum of 25 WPM (words per minute)
Ability to pass a federal background check
Ability to comply with moderate computer usage
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Hardwired internet (ethernet) connection
Private work area and adequate power source

Experience with FEMA is preferred, but not required

Essential Duties & Responsibilities:

Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
Utilize standard technology such as telephone, email, and web browser to complete work tasks
Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
Assist callers
Refer escalated calls as needed to supervisor

Home Office Requirements:

Hardwired internet (ethernet) connection
Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico. We can provide accommodations to pick up equipment if you live 100 miles from site.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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