Sr. Technical Analyst
At
Sunshine Enterprise USA, we're not just a company; we're a community of
dedicated professionals committed to excellence and innovation. As a leading
force in the business landscape, we take pride in bringing together
great people and great organizations by fostering a work environment
that values creativity, diversity, and growth. If you're ready to embark on a
rewarding career journey with a company that prioritizes its employees, explore
our current job opportunities below.
Job Title: Technical
Analyst Sr
Department(s): ITS- Infrastructure
Reports to: Manager (Information Technology Services)
Salary: $37.02 - $61.10
Duration: up to 6 months
**Remote position. Must live in Southern
California
Job Summary
The incumbent is responsible for assisting business
customers in making informed decisions regarding the development, configuration
and functionality of various system processes, reporting, and corporate
applications, for example SharePoint, ITSM tool, etc. The Technical Analyst Sr.
also provides technical consulting to end users on systems projects as well as
contributing to the support and maintenance of assigned system processes,
reporting, applications and serves as a technical point-of-contact.
Position Responsibilities:
· Participates in a mission-driven culture of
high-quality performance, with a member focus on customer service, consistency,
dignity, and accountability.
· Assists the team in carrying out department
responsibilities and collaborates with others to support short- and long-term
goals/priorities for the department.
Works with in-house development staff and business department to devise or
modify procedures to solve complex problems.
- Understands
business requirements and proposes practical solutions.
- Develops,
generates, and maintains standard, custom, and ad-hoc documentation,
including reports and/or queries from the applicable source system.
Monitors, audits, and administers database integrity and security.
Researches and recommends solutions to system issues.
- Produces
ITS solutions for assigned projects. Works closely with requesting
business department, ITS staff, and other users to research and resolve
system and/or user problems.
- Participates
in the design and implementation of new system processes, reporting, and
other system enhancements. Investigates, analyzes, and makes
recommendations for process flow, data storage, test plans, user
documentation and training.
- Works
with business departments to assist with their requirements, document ‘as
is’ and ‘to be’ process flows, defines options and methods to accomplish
preferred results, Quality Assurance (QA) data to their satisfaction, and
provides technical support for applicable business staff.
- Performs
data quality checks on various reports and dashboards.
- Acts
as a liaison between relevant internal departments and application
development staff.
- Maintains
effective working relationships with other Information Services teams, and
the other business departments.
- Completes
other projects and duties as assigned.
Possesses the Ability To:
- Work
well independently or in a team.
- Provide
production support to resolve problems with production processing.
- Maintain
a high degree of confidentiality and sensitivity related to member and
employee data.
- Identify
issues and problems, develop solutions, and prepare recommendations.
- Provide
technical support for a variety of system processes, reports, and
applications.
- Communicate
clearly and concisely, both orally and in writing.
- Establish
and maintain effective working relationships with leadership and
staff.
- Utilize
computer and appropriate software (e.g., Microsoft Office: Word, Outlook,
Excel, PowerPoint, Visio, MS Project) and job specific
applications/systems to produce correspondence, charts, spreadsheets,
and/or other information applicable to the position assignment.
Experience & Education
- Bachelor’s
degree in business, Information Technology or related field
required.
- 5
years of Information ServiceNow Technical Application support experience
required.
- An
equivalent combination of education and experience sufficient to
successfully perform the essential duties of the position such as those
listed above is also qualifying.
Preferred Qualifications
- 1
year experience in Information Service experience working in a Health Care
related setting, preferably a health plan, strongly preferred.
Knowledge of:
- Business
Intelligence tools (Power BI preferred).
- Business
practices to assist in working with business departments.
- Computer
hardware and software troubleshooting techniques.
- SharePoint
Administration
- Microsoft
Power Platform Administration
- ITSM
Tool Administration (ServiceNow preferred)
- ITIL
standards
- Upon
hire - policies and procedures and maintenance of, general
responsibilities, requirements and regulations pertaining to any one of a
variety of business departments.
- Methods
and techniques for organizing and implementing programs or projects.
At Sunshine
Enterprise USA LLC, we firmly believe that our employees are the heartbeat of
our organization, and we are happy to offer the following benefits:
• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan
• Awards and recognition programs
• Benefit eligibility is dependent on employment status.
Sunshine Enterprise USA is an “Equal Opportunity
Employer—Minorities, Females, Veterans and Disabled Persons”
