Offer summary

Qualifications:

2+ years in field engineering or technical support, Experience with SQL, Python, or Spark, Familiarity with AWS or Google Cloud, Strong communication skills, Proven troubleshooting ability.

Key responsabilities:

Provide technical support during and after sales

Assist with customer onboarding

Collaborate with teams to resolve inquiries

Act as liaison between customers and internal teams

Participate in technical demonstrations

Job description

We are looking for a Field Engineer to join our growing team. Reporting directly to the Head of Commercial, you will provide vital technical support to customers, helping them maximize the value of our solutions. As a Field Engineer, you will work closely with both the sales and engineering teams to ensure smooth product adoption and customer satisfaction.

Key Responsibilities

Provide technical support to customers during and after the sales process.

Assist with customer onboarding, ensuring a smooth transition from sale to implementation.

Collaborate with the Commercial to address customer inquiries and resolve technical issues.

Act as a technical liaison between customers and internal teams, ensuring customer feedback is communicated.

Participate in technical demonstrations and help answer technical questions during sales engagements.

Stay current on product features, capabilities, and best practices to offer support.

Qualifications

2+ years of experience in a field engineering or technical support role.

Hands-on experience in a technical role leveraging SQL, Python, or Spark to build, operate and maintain data analytics solutions.

AWS or Google Cloud familiarity.

Strong communication skills, with the ability to work effectively with technical and non-technical audiences.

Proven ability to troubleshoot and resolve technical issues in a customer-facing environment.

Rill is a cloud service for operational analytics. While digitally transformed businesses have unleashed a new class of real-time, event-based data from their products, few BI applications have caught up with this reality. Rill’s service connects with cloud data wherever it lives, requires zero tuning, and makes BI applications blazingly fast. For a more thoughtful perspective on applying our technology, you can check out this article from our CEO.

The open-source technologies at our core (notably the Apache Druid database, created by our founder’s last company) have been adopted by 100s of companies -- including Alibaba, Lyft, and Snap -- to power mission-critical tools for user analytics, application performance monitoring, and digital marketing. Our mission is to productize this stack, deliver it as a radically easier-to-adopt cloud service, and evolve it to address even more powerful use cases in areas like e-commerce and IoT.

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