Sr. Assessment Technology Specialist

Job Description:

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary

• For larger-scale and higher complexity work, and in close collaboration with division peers, the Senior Assessment Technology Specialist will be expected to independently define and implement configurable system capabilities, define and elaborate the requirements for new and updated system functions, and directly write and maintain support documentation in addition to performing end-user support and training activities. This role may require interactions with external clients and stakeholders and some executive-level audiences.
• The position is distinctive in that it requires operational familiarity sufficient to independently execute activities regarding assessment design, assessment technology capabilities, and agile system development principles. Staff in this role may be asked to lead agile sprint teams under the guidance of more senior staff.
• Strategic awareness is required, typically in the context of multiple simultaneous projects. Facility in details contextualized in a larger framework is required.
  
  

Responsibilities

• Independently contribute to improvements to processes for assessment design, development, administration, scoring, and reporting that lead to better utilization of and enhancements to existing systems.
• Independently contribute to implementation of enterprise-wide standardization by constraining variation in systems use across testing programs.
• Coordinate cost estimates within the division for ETS initiatives and RFP responses, including documenting program design features that drive systems costs.
• Team lead for technology development team as feature lead for high complexity features.
• Lead teams building and implementing process automation and optimization and support the definition of compelling, data driven cases for the pursuit of build and/or adoption activities, including supporting the definition of validating metrics.
• Contribute to financial planning and reporting, including developing estimates and monitoring actuals.
• Contribute to preparation of executive-level presentations and attend or present to executive-level audiences for medium to high complexity projects.
• Contribute to definition of strategic priorities for technology roadmaps.
• Adhere to ethical standards and comply with the laws and regulations applicable to the job function.
  
  

Required Experience:

Knowledge / Skills

• Some demonstrable, hands-on experience with 2-4 of the following in support of the design and implementation of new technology and related processes:
• Jira, Confluence, Aha!, Zephyr, ServiceNow
• Microsoft tools including PowerApps, PowerAutomate, Teams, SharePoint
• Cloud infrastructure services such as Amazon Web Services or MS Azure
• Artificial Intelligence services and integration opportunities
• UI/UX design standards and supporting tools such as Axshare, Adobe XD, Figma
• SQL
• Thrive in role as liaison between IT and business users
• Project Management
• Project Planning & Scope Definition
• Create & Monitor Schedule & Milestones
• Oversight of Execution
• Manage/Monitor Budget and Associated Reporting
• Serve as Liaison Among All Stakeholders
• Conduit for Troubleshooting, Maintenance, and Escalation
• Communications Management
• Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  
  

Education And Experience

• Bachelors degree in relevant field of study or the equivalent combination of education and experience from which comparable knowledge and experience can be acquired is required.
• Masters degree in Education, Measurement or content field of specialty is preferred.
• A minimum of 4+ years experience is required.
  
  

Other Requirements

• Working knowledge of testing, measurement, and processes for designing, building, and delivering assessments preferred.
• Excellent planning, organization, and problem identification skills.
• Excellent information and data analysis skills.
• Demonstrated problem solving ability.
• Excellent technical and business terminology to consult with clients, vendors, and other internal staff preferred.
• Proven ability to work effectively on multiple projects simultaneously and prioritize appropriately.
• Demonstrated ability to effectively facilitate decision-making in groups, and communicate and ensure implementation of agreed-upon decisions.
• Demonstrated ability to navigate ambiguity and proactively suggest and manage to solutions.
• Clear, effective interpersonal and presentational communication skills--both oral and written.
  
  

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
  
  

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
  
  

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

Keyword: Jira, Confluence, Aha!, Zephyr, ServiceNow Microsoft tools including PowerApps, PowerAutomate, Teams, SharePoint Amazon Web Services or MS Azure, AI