German Speaking Client Success Coordinator, REMOTE in Greece

Join Patrique Mercier Recruitment PT in an exciting remote opportunity as a German Speaking Client Success Coordinator based in Greece! This role is ideal for individuals who are passionate about client relationships and desire a flexible working environment while contributing to our client success initiatives.

As the German Speaking Client Success Coordinator, you will be responsible for ensuring our German-speaking clients receive exceptional service and support. Your role will include managing client communications, resolving issues, and driving engagement strategies that enhance overall satisfaction. If you are a dedicated professional looking to make an impactful difference, we want to hear from you!

Responsibilities

• Serve as the primary contact for German-speaking clients, addressing their inquiries and supporting their needs.
• Facilitate a smooth onboarding process for new clients to ensure they feel welcomed and informed.
• Track and analyze client satisfaction metrics, implementing improvements as needed.
• Collaborate closely with internal teams to provide customized solutions and resolve any challenges faced by clients.
• Collect and utilize client feedback to drive future enhancements in services and products.
• Build long-lasting relationships with clients to foster loyalty and retention.
• Engage in continuous learning and training to stay updated on product offerings and industry trends.

Requirements

• Fluency in German (both spoken and written) with outstanding communication skills.
• Proficient in English to ensure effective teamwork and communication.
• Experience in client success, account management, or customer support is advantageous.
• Excellent organizational skills and keen attention to detail.
• Proactive problem-solving abilities and a customer-centric approach.
• Capability to work independently and manage multiple priorities in a fast-paced setting.
• Eligible to work in a remote setup while based in Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )