Business Performance Specialist

Afni is hiring!

We are searching for someone to join our team as a Business Performance Specialist.

The Business Performance Specialist must have experience and knowledge in all areas of subrogation, including, but not limited to, Auto, Med-Pay, PIP, Property, Arbitration and applicable internal and external systems to handle the auditing and training needs of the Subrogation Department.

Essential Functions and Responsibilities:

• Serve as a subject matter expert as it relates to internal and external systems, resources, processes and procedures. Will take a lead role in new hire training/onboarding, refresher training and development of training resources. Participate in call calibrations. 45% of work time.
• Complete monthly quality audits of Arbitration, Uninsured Motorist and Insurance Subrogation files, which will include Auto, Med-Pay, PIP, and Property claims. Deliver feedback and coaching needs to Manager and/or Employees, when necessary. 35% of work time.
• Manage and update process documents, maintain SharePoint site, and communicate changes to the department, ensuring accuracy, compliance, and accessibility. 20% of work time.

Specific Business Performance Specialist responsibilities:

• Communicate promptly and professionally to all communications from both internal and external customers.
• Research and apply all state specific laws and statutes.
• Update training resources when appropriate.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Job Requirements:

• High school diploma or GED, college degree preferred.
• Adjuster license preferred.
• 5+ years of Subrogation claims experience preferred.
• Successful completion of relevant insurance industry courses preferred.
• Previous training and auditing experience preferred.
• Working experience with Arbitration Forums products (E-Subro Hub, TRS) preferred.
• Proficiency with Microsoft Office applications and Windows systems preferred.
• Excellent organizational and time-management skills, with the flexibility to determine the highest priority task for the day.
• Communicate clearly and logically, using appropriate written and oral techniques. Seek clarification for unclear or missing information.
• Demonstrate a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner.
• Possess exemplary reasoning / problem solving skills and negotiating techniques.
• Ability to work independently with a sense of urgency within a team environment.
• Ability to build and maintain relationships.