Infrastructure Cloud Engineer

Responsibilities

The Opportunity:

We have a newly created position for a WorkspaceONE Engineer to join our team. 

This role presents a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best!

The Role:

Working incidents/service request in the WorkspaceONE domain, Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team. Key responsibilities include:

• Act as a technical advisor to the client
• Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions
• Responsible for driving technical innovation, and collaborating with CSM's to deliver advisory service
• Provide weekly technical data for service delivery reports
• Be available for any on- call client critical issues
• Assist the problem management process for all assigned clients
• Identify and contribute to technical Continual Service Improvement (CSI) initiatives
• Support operations for Change management and validation post implementation
• Provide inputs to CSM on risk and issue management for the client environment

You are:

• Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers
• Excited by the impact technology can have
• Motivated, results-focused and committed to excellence
• Organized with great prioritization and time management skills
• A good communicator, with an ability to discuss technical topics with tech and non tech audiences
• Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt.
• ITIL experience is beneficial
• Technically well versed in supporting users in WorkspaceONE

Technical Requirements:

• WorkspaceONE knowledge
• Manage new device enrollment, configuration
• New application setup and deployment
• Application upgrades
• WiFi profile creation and deployment
• Deploy OS upgrades
• Deploy Security patch upgrades
• Compliancy policy requests
• Console/Admin Experience
• Manage intakes
• Create, manage, activate relay servers