About the Brand
WOLO Travel is on a mission to create affordable and unforgettable
experiences across the globe. We excite our customers with engaging online
content and inspire them in our retail stores (or as we call them, Experience
Centres) redefining in-store travel browsing and shopping in South Africa. The
WOLO Travel team is young, dynamic and resourceful and live by the ethos; We
Only Live Once!
About the Opportunity
This is a unique opportunity for a GDS proficient Product Support Agent to utilise
their broad industry knowledge and experience to support our Product Operations
team. As a rapidly growing business, the position is fast paced & hands on,
covering vast aspects of a Product Operations role including both internal &
external customer support as well as booking reconciliation & fulfilment of
travel reservations.
Requirements
Our ideal candidate is:
• Capable of handling multiple tasks with competing priorities under minimal supervision
• Able to think critically and exercise independent judgment and discretion
• Well organised and methodical in their approach to the task at hand
• Technologically savvy and resourceful
• Results-oriented and solution-focused with a problem-solving attitude
• Able to exercise strong attention to detail and demonstrate solid financial acumen
• An effective communicator in speaking and writing
• Self-motivated with a learning attitude, a sense of urgency and desire to explore new approaches
The responsibilities of the position
• Product contract loading and associated pricing amendments & updates
• Ensure product information and pricing is accurate across internal & external platforms
• Quality checking bookings and traveller documentation to ensure accurate fulfilment
• Provide Air Ticketing and Land Product Voucher fulfilment support
• Flight cancellation & fare amendment calculation and support to sales team and customers
• Product support to sales team as required
• Monitoring and processing payments as required to preferred travel providers
• Internal & Market Travel Product Analysis to identify opportunities and maximise revenue
Experience & Qualifications
• Minimum 2 years experience using a GDS (Sabre, Amadeus, Galileo) essential
• Minimum 2 years experience in a Ticketing Agent, Product Support or Travel Consultant position advantageous
• Fare calculation and basic ticketing knowledge essential
• Highly proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Benefits
Other information
• Home base is in the Cape Town CBD and applicant must provide own transport
• The position is not solely Mon-Fri. Successful applicant will work weekends on a rostered basis
• WOLO Travel offers a structured hybrid Work-from-home, Work-from-office environment
• Every employee receives a Guaranteed 10 WOLO Weekends (Long Weekends) a year
• WOLO Travel is a lifestyle brand that with a commitment to “Working to Live, not Living to Work!”
