Offer summary

Qualifications:

Graduate from any stream (mandatory), 0-2 years of work experience, Willingness to work in rotational shifts, Good oral and written communication skills, Excellent analytical skills.

Key responsabilities:

Assist customer inquiries via phone, chat, or email.

Develop a robust pipeline and achieve assigned revenue targets and service levels.

Identify and expand relationships with existing customers.

Coordinate necessary resources with the Product, Operations, and Marketing teams.

Recommend changes based on results and competitive developments.

Job description

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What's the Business Unit like?

BigRock is one of India's leading web services brands that provides domains, websites, hosting, and servers to businesses and professionals across India. It has created a huge cachet for itself as an innovative brand with a set of highly acclaimed award-winning TV campaigns. BigRock is one of the top brands in its category today.

What you’ll do how you’ll make your mark.

Assist customer inquiries via phone, chat, or email.
Understand requirements and provide information to the customer to choose the right solution.
Develop a robust pipeline and achieve assigned revenue targets and service levels.
Maintain and manage the pipeline with accurate notes and rigorous follow-ups.
Identify and work with existing customers to improve and expand relationships.
Coordinate and engage necessary resources from the Product, Operations, and Marketing teams.
Sustain accurate forecasts.
Recommend changes in products, services, and policies by evaluating results and competitive developments.

Who you are & what you’ll need to succeed

Graduate from any stream (mandatory)
0-2 years of work experience
Should be willing to work in rotational shifts.
Good oral & written communication skills.
Excellent analytical skills.
Good Team Player
Ability to complete large volumes of work.

Why you’ll love us.

We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more!

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

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