Job description

M-F, 8-4 or 9-5

We are a team of 8 UX Researchers who work on digital experiences for our clients, the field, and the home office customer service teams.

Job Description -

Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors

Understand stakeholder research needs and identify the right research methodologies to address them
Fully execute research projects from initial kick off, to fielding/interviewing, to sharing findings as a primary researcher
Develop UX Research artifacts including proposals, moderator’s guides, and results summaries
Synthesize research findings elegantly and efficiently
Identify unmet research opportunities that can add value and efficiently execute them
Recruit and maintain lists of targeted research participants from internal and external sources
Serve as a source of user knowledge for the organization
2+ years of experience conducting formal research
Master's Degree or higher in HCI, psychology, human factors, social science, or a related field,
Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
An obsession with understanding how to make amazing experiences for human beings
Experience with UX Research tools like the OptimalSort, UserZoom, UserTesting.com, or other tools
Experience with Qualtrics, SurveyMonkey, or other survey platforms
Willingness to challenge the status quo when it comes to addressing the needs of users
Enthusiasm in ambiguity and uncertainty
Comfort operating autonomously

Must Have

Strong, clear and confident communication of research and insights, solid research training and experience, experience with stakeholder management, and detail-oriented.

Nice To Have