Match score not available

Customer Service Representative - After Hours (REMOTE - US Hours)

Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

Fluent in English, 10+ years of experience in customer service, Experience in staffing or healthcare, Ability to work remotely and independently, Adaptable to flexible working hours.

Key responsabilities:

  • Answer all incoming calls and resolve queries
  • Provide timely responses via texting platform
  • Notify clients of caregiver callouts
  • Confirm caregivers before shift start
  • Document scenarios and update schedules
iSTA Solutions logo
iSTA Solutions Large https://istasolutions.com/
1001 - 5000 Employees
See more iSTA Solutions offers

Job description

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

 

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

 

Responsibilities

  • Answer all incoming calls.
  • Resolve client and nurse queries that are within the scope of after-hours.
  • Provide timely responses to queries that come in our texting platform.
  • Notify clients and replace caregiver callouts as necessary.
  • Confirm caregivers 1-2 hours before shift start.
  • Perform initial intake for callers potentially interested in services.
  • Document all scenarios on our platform, as well as update caregiver schedules as needed.
  • Non-urgent Admin projects if time allows.

Requirements

Skills

  • Fluent in English
  • Compassionate and confident
  • Responsible and reliable
  • 10+ years’ work experience in customer service + office duties.
  • Adaptable and flexible regarding work hours
  • Impeccable phone and computer skills
  • Staffing and/or health care experience
  • Experience working remotely and independently to the USA.
  • Quiet and professional work-from-home environment
  • Remotely set up with Wi-Fi and load-shedding back-up

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Computer Literacy
  • Compassion
  • Accountability
  • Adaptability
  • Physical Flexibility
  • Telephone Skills
  • Customer Service
  • Self-Confidence
  • Reliability

Customer Service Representative (B2B) Related jobs