Offer summary
Qualifications:
Fluent in English, 10+ years of experience in customer service, Experience in staffing or healthcare, Ability to work remotely and independently, Adaptable to flexible working hours.Key responsabilities:
- Answer all incoming calls and resolve queries
- Provide timely responses via texting platform
- Notify clients of caregiver callouts
- Confirm caregivers before shift start
- Document scenarios and update schedules