Application Support Analyst

Responsibilities:

• Address technical issues related to our simulation software, providing first and second levels of support (L1 and L2).
• Collaborate closely with clients to grasp their technical challenges and offer user-friendly solutions understandable to non-technical users.
• Undertake software development tasks, such as bug fixes, technical debt management, feature enhancements, and small feature developments.
• Contribute to establishing and managing CI/CD pipelines and release management procedures to ensure smooth and dependable software deployment.
• Engage with cross-functional teams, including product managers and engineers, to tackle intricate technical problems and enhance product quality and performance.
• Maintain detailed documentation of support issues, resolutions, and software modifications to facilitate knowledge sharing and streamline processes.
• Stay updated on the latest technologies and industry trends to enhance support quality and provide valuable insights to clients.

Requirements:

• 1-3 years of experience in technical support, software engineering, or a related role, with a demonstrated aptitude for problem-solving and technical troubleshooting.
• Proficiency in Python programming, capable of effectively writing, reading, and debugging code to resolve issues and implement software improvements.
• Familiarity with DevOps practices, encompassing CI/CD pipelines, feature flags, and unit testing, to support efficient software development and deployment.
• Outstanding communication skills, able to articulate complex technical information clearly and concisely to non-technical stakeholders.
• Customer-centric mindset, committed to delivering high-quality support and solutions to client inquiries and challenges.
• Ability to collaborate effectively with team members across different functions and disciplines, managing multiple projects concurrently and prioritizing tasks.
• Basic understanding of software development concepts and technologies, with a willingness to continuously learn and adapt to new tools and practices.
• Knowledge of the blockchain industry and decentralized finance (DeFi) is advantageous but not mandatory.

Additional Qualifications:

• Proficiency in English for effective written communication.
• Attention to detail and a dedication to excellence in all aspects of technical support and software development.

Benefits:

• Competitive compensation, offered in fiat/crypto remuneration.
• Flexible schedule and remote work options, allowing you to manage your own time and work from a location that promotes your happiness and overall well-being.
• Opportunity to work with some of the brightest minds in the field and play a pivotal role in shaping the development of popular crypto applications.