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Customer Service Representative Remote

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

1-2 years of client support experience, Excellent written and verbal communication skills, Ability to solve issues effectively, Passion for customer service, Familiarity with CRM system.

Key responsabilities:

Manage inbound customer communications
Consult on customer success and needs
Maintain up-to-date product knowledge
Track customer interactions in CRM

Morphius Corp Small startup https://www.morphiuscorp.com

2 - 10 Employees

See more Morphius Corp offers

Job description

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system