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Support Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Airtm logo
Airtm Fintech: Finance + Technology Scaleup https://www.airtm.com/
51 - 200 Employees
See all jobs

Job description

About the role:
The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you’ll be responsible for:
-Respond and solve the needs of our users through ticketing packages 
-Achieve the objectives set by your team based on the operation
-Report immediate and prioritized needs of our users
-Fulfill a working day
-Attend team meetings.

Experience, skills & stack required:
-Experience in customer support with technology programs
-Availability of schedule
-Have computer equipment and stable internet access
-Demonstrated analytical, empathic skills and teamwork
-Curiosity and proactive
-Familiarity with cryptocurrency
-English speaker  

Application Instructions: 
Please apply only if you are from Latin America or the following countries!
-Sri Lanka
-Vietnam
-WAEMU countries (Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)
-Tanzania

Required profile

Experience

Industry :
Fintech: Finance + Technology
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

CryptocurrencyComputer Hardware

Other Skills

  • Scheduling
  • Analytical Skills
  • Teamwork
  • Proactivity
  • Empathy
Are you interested?

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