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Support Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Experience in customer support, Availability of schedule, Computer equipment and stable internet, Familiarity with cryptocurrency, Fluent in English.

Key responsabilities:

  • Respond to user needs via tickets
  • Achieve team objectives based on operation
  • Report prioritized user needs
  • Fulfill a working day
  • Attend team meetings
Airtm logo
Airtm Fintech: Finance + Technology Scaleup https://www.airtm.com/
51 - 200 Employees
About Airtm
Somos la billetera en dólares digitales más conectada del mundo y el socio estratégico de los emprendedores digitales. Trabajamos para asegurar su crecimiento financiero permitiéndoles ganar, enviar, gastar y proteger su dinero, en cualquier lugar y en cualquier momento. Nuestro propósito es liberar el potencial de los emprendedores digitales, conectando su talento con el mercado global, eliminando las fronteras y asegurando su libertad financiera de manera rápida y con comisiones justas.
See more Airtm offers

Job description

About the role:
The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you’ll be responsible for:
-Respond and solve the needs of our users through ticketing packages 
-Achieve the objectives set by your team based on the operation
-Report immediate and prioritized needs of our users
-Fulfill a working day
-Attend team meetings.

Experience, skills & stack required:
-Experience in customer support with technology programs
-Availability of schedule
-Have computer equipment and stable internet access
-Demonstrated analytical, empathic skills and teamwork
-Curiosity and proactive
-Familiarity with cryptocurrency
-English speaker  

Application Instructions: 
Please apply only if you are from Latin America or the following countries!
-Sri Lanka
-Vietnam
-WAEMU countries (Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)
-Tanzania

Required profile

Experience

Industry :
Fintech: Finance + Technology
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportCryptocurrencyComputer Hardware

Other Skills

  • Scheduling
  • Analytical Skills
  • Teamwork
  • Proactivity
  • Empathy
Are you interested?

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