Offer summary
Qualifications:
Excellent understanding of IT production environments, Proficiency in ITSM tools like Service Now, Deep knowledge of ITIL framework, Strong incident analysis and root cause identification, Bachelor's degree or equivalent experience.Key responsabilities:
- Ensure SLA compliance and user satisfaction
- Lead service center operations and KPI management
- Maintain relationships with external vendors
- Handle crisis management and incident reports
- Participate in continuous improvement initiatives
