Manager, Managed Services (Remote - Ontario)

Location

• Remote from Ontario, Canada

Role Overview

This is a remote role that offers flexibility to work from home. However, occasional visits to our Mississauga office (5450 Explorer Drive, Suite 300, Mississauga, ON L4W 5M1, Canada) may be required based on client and business needs. Candidates must reside in Ontario and be willing to travel as necessary.

As a Manager within our Financial Crime Compliance Delivery Team, you will be responsible for leading a team of analysts by providing the coaching and oversight needed to ensure all projects meet organizational and client objectives.  

A successful candidate will utilize management skills and Compliance expertise to oversee the day-to-day operations of client engagements and ensure that engagement KPI’s are achieved with quality and within project timelines. The ability to identify risks and manage downward and upward communication is required. 

This role will require the ability to work with teams across global jurisdictions, managing AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk related project work.  Experience working in a dynamic, high-growth environment where an eye for process improvement and optimization is key.  

Primary Responsibilities 

• Manage a team of 25+ analysts 

• Identify top talent among the team and coach and develop leaders into Senior Analyst roles. 

• Interact regularly with major clients to strengthen the partnership, report results, and identify new opportunities for services provided. 

• Oversee the team's production and results, seeking opportunities for improved efficiency and streamlined processes and conduct quality control review as necessary. 

• Provide production/service reporting to senior leadership and clients. 

• Work directly with partnership team to develop subject matter expertise and expand advisory services and consulting opportunities with clients. 

Required Qualifications 

• Bachelor’s Degree with 4- 5 years or more of Anti-Money Laundering (AML), or KYC Management experience  

• Must reside in Ontario and be willing to travel to our Mississauga office as needed for client or business requirements. This is a work-from-home arrangement, so flexibility for occasional travel is essential.

• Ability to lead projects, develop timelines, coordinate project teams and implement action items during a project's life. 

• Ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships. 

Preferred Qualifications 

• Professional Certification (CAMS) 

• Experience in a consulting or managed service environment 

• Master’s degree 

• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities.