Offer summary

Qualifications:

Fluent German (C2 level required), Proficient English (C1 minimum), Experience in customer service, Ability to adapt to dynamic environment, Flexible schedule for shifts and weekends.

Key responsabilities:

Provide customer service in German via phone, email, and chat

Resolve customer issues with empathy and efficiency

Manage post-sales requests and support sales initiatives

Offer creative solutions and escalate urgent matters

Ensure accuracy and security of customer information

Job description

Type of position

Full-time position

Key languages

Fluent level of German
Proficiency in English

Sector

Customer Service / Sales Support

About our Client

Are you passionate about delivering outstanding customer service and looking for an exciting opportunity in Greece? If you enjoy working in a dynamic environment and are eager to grow within a global company, this role might be perfect for you! Our client is a leader in their field, offering top-notch services and products to customers across various sectors. You will play a vital role in ensuring customer satisfaction and handling post-sales support.

The Offer

Provide exceptional customer service in German via phone, email, and chat.
Resolve customer issues with empathy and efficiency.
Manage post-sales requests, track orders, and support sales initiatives.
Offer creative solutions and escalate urgent matters when necessary.
Ensure accuracy and security of customer information.

Requirements

German (C2 level required; native proficiency is a strong advantage).
Fluent English (C1 minimum).
Experience in customer service.
Excellent communication and problem-solving skills.
Ability to adapt to a fast-paced and dynamic environment.
Flexibility to work shifts from 09:00 to 00:00, including weekends and public holidays.

Benefits

Hybrid work model, starting on-site in Greece, with the option to work from home within Greece (with a salary adjustment to 1,200 gross during the work-from-home period).
Salary: 1,300 gross per month on-site.
Performance Bonus: Up to 10% monthly.
Meal allowance via Up Hellas Mastercard.
Private health insurance, including dental and optical care.
Relocation package, including 300 voucher every 6 months and visa support.
Additional benefits: 14 salaries/year, free gym, well-being activities, rooftop cinema with Acropolis views, and employee events.

The Process