Offer summary

Qualifications:

Fluency in Norwegian and English, Strong technical aptitude, Excellent customer service skills, Previous experience in technical support preferred, Ability to learn new technologies quickly.

Key responsibilities:

Provide technical assistance via phone, email, and chat

Diagnose and troubleshoot technical issues efficiently

Collaborate with engineering to resolve problems

Document customer interactions in CRM system

Engage in ongoing training and assist in onboarding

Job description

Join Patrique Mercier Recruitment JP as a Norwegian Technical Support Specialist for a leading tech company and embrace the opportunity to work in beautiful Greece! This exciting role includes a fully paid relocation package, making your transition to a new culture smooth and hassle-free. In this position, you will provide exemplary technical support to Norwegian-speaking customers, assisting them with various inquiries regarding innovative technology products and services. You'll gain valuable experience in a collaborative environment where your problem-solving skills will shine. If you are passionate about technology and helping customers, this role is an excellent fit for you!

Responsibilities

Provide high-quality technical assistance to Norwegian-speaking customers via phone, email, and chat.
Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
Collaborate with engineering teams to escalate and resolve complex technical problems.
Document all customer interactions and technical issues accurately in the CRM system.
Engage in ongoing training to enhance product knowledge and refine customer support skills.
Offer valuable feedback to improve support processes and enhance customer satisfaction.
Assist in the onboarding and training of new team members as required.

Requirements

Fluency in Norwegian and English, both written and spoken.
Strong technical aptitude and problem-solving abilities.
Excellent communication and customer service skills.
Previous experience in technical support or IT is preferred but not mandatory.
Ability to quickly learn new technologies and processes.
Team-oriented mindset with a genuine passion for helping others.
Willingness to relocate to Greece and immerse yourself in a new cultural environment.

Benefits