Description
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
About The Role
The Solution Consulting team at Ushur serves as a vital link between customers, sales, product, and consulting teams, playing a key role in driving the successful sale, onboarding, expansion, and renewal of our customers. As a Senior Solutions Consultant at Ushur, your primary focus will be supporting the pre-sales process, delivering compelling product demonstrations, and weaving a strong narrative that aligns with the customer’s strategic goals. You will work closely with senior-level stakeholders, translating complex technical capabilities into clear business value propositions. This includes scoping and designing end-to-end automation solutions leveraging cutting-edge Artificial Intelligence and data science.
In this senior role, you will own the customer technical discovery process, identifying opportunities, recommending solutions, and delivering persuasive demonstrations that drive deal success. Your portfolio will include large, complex enterprise customers, and you will be instrumental in guiding them from discovery through deployment, always showcasing Ushur’s value.
- We will consider applicants based on the West Coast, including those residing in neighboring states.
Responsibilities
- Lead pre-sales activities by delivering high-impact product demonstrations that address customer needs and align with their strategic business objectives
- Leverage your storytelling skills to craft and deliver a narrative that resonates with senior-level decision-makers and highlights Ushur’s unique value proposition
- Partner with customers and the sales team to identify customer experience automation opportunities, scope solutions, and articulate the business impact in a way that drives buy-in from C-suite and senior stakeholders
- Serve as a trusted advisor to clients, helping them solve key business challenges through Ushur’s technology
- Own the technical discovery process, making recommendations for customer initiatives and performing customized demos and proofs-of-concept to drive sales
- Work with large enterprise accounts, managing the pre-sales technical relationship and providing ongoing support to close deals
- Build strong relationships with key client stakeholders to drive adoption and expansion of Ushur’s solutions within large, complex organizations
- Translate customer requirements into scoped solutions and work alongside technical teams to ensure successful implementations
- Create and present proofs-of-concept, managing milestones, answering security questions, and guiding prospects through the technical evaluation process
- Collaborate closely with the sales, product, customer success, and marketing teams to refine product messaging, demos, and collateral that target senior-level audiences
- Use storytelling and presentation skills to tailor customer journeys and demo environments to the needs of each audience
- Mentor and guide other Solution Consultants to improve their demo skills and ability to engage with senior decision-makers
- Continuously identify areas for improvement within the sales and solution consulting processes, contributing to product enhancements and lifecycle optimization
- Maintain detailed records of customer interactions and technical details in Salesforce, ensuring that all sales efforts are well-documented
- Keep track of product requests and enhancements in Jira and Confluence
Requirements
- Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience. Insurance industry experience preferred
- Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership, excellent verbal, written, and presentation skills with a comfort level in executive-level presentations
- Comfortable functioning in a thought leadership capacity
- Confident in providing direction and guidance to the client to achieve their goals.
- Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs (business and IT)
- Experience with modern project management tools like Jira or RocketLane
- Hands-on experience in the development of process automation proof of concepts
- Experience engineering software systems of medium-to-large scope and complexity
- Familiarity with cloud services, preferably Amazon AWS
- Familiarity with REST APIs and Postman tool is essential
- Past experience in no-code/low-code systems, NLP/NLU desirableAbility to juggle multiple projects with complex tasksExperience working with complex, multi-divisional, multi-geographical customers
- Ability to deliver quality training & product coaching both in person and over the phone
- Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely)
- Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Strong Leadership skills
- Ability to travel domestically and internationally 50% of time
Compensation:
The pay range for this position is $140,000 to $150,000 + variable and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Benefits
Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!
Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
We care about your Future. Access to 401(k) so you can contribute and generous stock options.
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.
Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.
