Job Description
- Database Development Executive Escalation Team Customer Escalation Manager (North America)
- Proven Management/Leadership experience, as role is the Lead for Team members working as the primary contact within the US Timezone,
- Excellent hands on Oracle RDBMS Technical troubleshooting and technical investigation skills across entire RDBMS stack.
- Technical skills to include DB Admin hangs and crashes, DB/SQL Performance, Recovery, RDBMS internal trace analysis, RAC and experience of Exadata Server and Cell Software.
- Strong analytical technical problem solving experience in a pressurized situation.
- Must be a clear, calm and articulate communicator to lead as an Incident Commander technical discussions at DBA and Executive level
- Role Details
- Primary lead for a number of existing Senior Technical Escalation managers in the US, reporting to global the DBDev Exec Esc Team Senior Director.
- Technical lead through US timezone interfacing with leads in India, UK and Australia as primary management contact in the US timezone.
- Initial problem review and investigation, providing mitigation options whilst clarification of problem underway, through to the engagement and coordination of Development technical resources to further review the issue.
- This requires strong technical leadership and coordination skills to drive the investigation, as well as strong communication and management experience to provide Executive level investigation status update to Oracle Development Senior Executives.
- The successful candidate will also help to develop better situation handling and engagement processes to streamline future issue handling, whilst also providing Product improvement suggestions across the Product Stacks.
- Candidate Profile
- Technical Leadership/Management experience, leading Team of highly technical staff as both lead and individual contributor.
- Excellent Oracle RDBMS technical hands on investigative experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.
- Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the ability to apply basic Problem-Solving techniques to question, triage diagnostics and understand Database and Exadata technical issues.
- Strong independent and self-reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.
- Strong communicator being able to lead as an Incident Commander discussions at technical internally and with Customers.
- Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations.
- Be able to provide in-depth written status updates at both Technical and Senior Executive/CIO level.
- Provide feedback to help Product improvements and develop future situation and engagement processes.
- Must Have
- Proven hands on Technical Leadership/Management experience in a technical troubleshooting role.
- Strong independent and self reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.
- Excellent Technical problem solving and analytical skills with proven track record of issue identification and clarification, along with previous Database experience.
- Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations.
- Need to be able to:
- Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution.
- Provide in-depth written status updates at both Technical and Senior Executive level.
- Provide feedback to help Product improvements and develop future situation and engagement processes.
- Work independently as lead contact for Sustaining Engineering within Product Area.
Career Level - IC4
Responsibilities
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $87,800 - $199,500 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
