Customer Service Representative fluent in German - incl. paid relocation

Join the dynamic team at an international car manufacturer as a Customer Service Representative!

This exciting role offers you the chance to work in a lively environment while benefiting from a fully paid relocation package. In this position, you will be the first point of contact for German-speaking customers, providing exceptional service and support. If you are passionate about delivering outstanding customer experiences and have a strong command of the German language, this is the perfect opportunity to advance your career and explore a new country!

Responsibilities

• Provide outstanding customer service to German-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot issues, and foster positive customer relationships.
• Part of the team and commitment to quality.
• Collaborate with teams to improve service delivery and customer satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and quality assurance.
• Promote company products and services effectively to drive sales and meet targets.
• Participate in upskilling workshops to enhance knowledge about products, services, and customer handling.

Requirements

• Fluency in German is required as well fluent in English.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Previous experience in customer service or support roles is an advantage.
• Ability to handle customer inquiries effectively and resolve issues promptly.
• Demonstrated adaptability in a fast-paced work environment.
• Strong problem-solving skills and the ability to think on your feet.
• Willingness to relocate and embrace a new lifestyle in a different country.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )