Offer summary

Qualifications:

1-3 years experience with GDS/Travelport systems, Proven customer service track record, Strong communication and problem-solving skills, Ability to quickly learn new technologies, Knowledge of NDC content preferred.

Key responsabilities:

Assist travellers with issues after hours

Manage problems like cancellations and delays

Interpret profiles following company policies

Record and maintain interactions accurately

Develop proficiency in Travelport GDS and Atriis

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Job description

This is a remote position.

The Corporate Travel Agent will support travellers experiencing issues outside of regular business hours. The agent will assist with rebooking flights, arranging hotel accommodations, resolving billing disputes, and addressing other concerns to ensure smooth travel experiences for corporate clients.

Responsibilities:

Provide immediate assistance to travellers facing issues such as flight cancellations, delays, and hotel changes.
Handle after-hours calls, focusing on efficient problem resolution and exceptional customer service.
Interpret traveller profiles and adhere to company policies, including spending limits.
Independently manage incoming call volume, especially during peak holiday seasons.
Develop proficiency in using Travelport GDS and the Atriis online booking system.
Accurately record and maintain all interactions and transactions during shifts.

Requirements:

Minimum of 1-3 years of experience using GDS/Travelport systems.
Proven track record in customer service with the ability to resolve issues promptly.
Strong communication and problem-solving skills.
Quick learner with the ability to master new technologies and systems within a 1-3 month training period.
Reliable internet connection and ability to work remotely with VPN and productivity monitoring tools.
Familiarity with NDC (New Distribution Capability) content is a plus, as the company is considering adopting these standards through Atriis.