Offer summary

Qualifications:

Minimum 5 years in corporate travel environment, Proficiency in Amadeus, Quicktrav, Galileo, Strong online skills and some Excel knowledge, Good geographical understanding, Knowledge of domestic/international travel fares.

Key responsabilities:

Service the after-hours facility for clients

Resolve urgent travel matters efficiently

Provide alternative solutions to travelers

Demonstrate excellent customer service

Adhere to company values and processes

Cullinan Holdings was established in 1901 as the famous diamond mining company which discovered the world’s largest ever rough diamond. The company is listed on the Johannesburg Securities Exchange under the Tourism and Leisure sector. The Group has evolved rapidly in the past four years, from a Group almost exclusively focusing on Tourism to the current business which operates in three major segments. These are Travel and Tourism, still the dominant segment, Marine and Boating and recently Financial Services. Cullinan Holdings forms part of The Travel Corporation, one of the world's largest global travel experts, whose multi award-winning portfolio includes luxury hotels, boutique river cruises, independent holiday package companies and a variety of guided travel experiences.

Job description

Thompsons Travel is looking for an Emergency / After-Hours Senior Consultant, who has experience in client servicing and has outstanding customer service skills. Suitable candidates will service the after-hours facility.

Important Criteria:

Are you able to manage your time, together with delivering expertise to travellers?
Are you process driven?
Respectful to clients, colleagues and suppliers as well
Adhering to our company values.
Able to work well under pressure.
Able to resolve urgent matters and offer alternative solutions timeously.
Are you able to work independently?
Previous experience in after-hours is essential.

Requirements

The following requirements are needed to deliver a customer focussed result: