Job Description
The Senior Specialist Shared Services- Clinical Payroll Customer Services will provide support for moderate to complex clinical pay-related inquiries. This position may help resolve concerns and issues regarding payroll programs and policies via telephone, email, case management, and chat. You will work closely across departments to resolve escalated issues and will work closely with other functions to ensure continual innovation and streamlining of service delivery.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
The Senior Specialist Shared Services- Clinical Payroll Customer Services will provide support for moderate to complex clinical pay-related inquiries. This position may help resolve concerns and issues regarding payroll programs and policies via telephone, email, case management, and chat. You will work closely across departments to resolve escalated issues and will work closely with other functions to ensure continual innovation and streamlining of service delivery.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
- Be Curious -embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
- Instill Trust -have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
- Pursue Extraordinary -challenge the status quo, champion change, innovate and constantly aim higher
- Care Deeply -serve patients, partners, communities, and each other with empathy, compassion, and respect
- Embrace Teamwork -work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
- Inspire Joy- seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging
Responsibilities
- Provide timely and accurate resolution of clinical compensation and moderate to complex pay-related tickets that require research beyond existing guidelines, articles, process maps and other relevant resources.
- Utilizes a comprehensive knowledge base, including articles, process maps, job aids and other relevant resources, to perform their tasks accurately and efficiently.
- Acquires and maintains working knowledge of all clinical compensation and pay-related plans, policies, systems, and processes.
- Researches and performs reviews of compensation or related topics and compares contract language and Envision policy.
- Pulls pay related data from multiple systems to determine gaps in pay or where compensation was not correctly entered to relay to the appropriate parties; may submit missing hours for payroll processing.
- Prepares and performs initial review from questions to identify errors and necessary solutions; reviewing pay elements, including withholding, benefits deductions, additional compensation elements - RVUs, stipends, shift pay, etc.
- Creates and provides clear and concise summaries for clinicians and other stakeholders.
- Provides outbound phone support when needed for complex issues requiring additional clarification or education.
- Ensures duplicative tickets are completely reconciled and alerts varying requesters accordingly.
- Assesses escalated inquiries to determine if they could have been resolved at Tier 1; provide feedback and education to the Tier 1 team to help them handle similar cases independently in the future.
- Partner with other departments to obtain supplemental information, if available.
- Understand adjacent service teams’ support structure and promptly escalate uncommon or complex inquiries to the appropriate contacts.
- Document resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows.
- Follows internal payroll schedules and other cyclical events to facilitate managing high-volume common issues
- Maintains relationships with Clinical Compensation and Payroll’s Center of Excellence teams to maintain knowledge transfer on processes and other relevant topics.
- Identifies and partners with the Service Excellence team on opportunities to enhance and expand documentation
- Participates in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
- Excellent written, oral, presentation, facilitation, and interpersonal communication skills
- Ability to multitask and prioritize workloads.
- Strong problem solving, critical thinking, organizational and time management skills
- Strong collaboration and teamwork skills; Communicates and works well in a team environment
- Demonstrates initiative and a personal commitment to producing the quality work
- Ability to identify trends and related information.
Education/Experience
- High School Degree or GED required.
- 2 years customer service, administrative and/or healthcare experience required.
Computer Skills
To perform this job successfully, an individual should have knowledge of:
- Microsoft Office Suite
- Systems and technology that support Oracle and Service Now
If you are ready to join an exciting, progressive company and have a strong work ethic,
join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.
Envision Healthcare
uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 741
Job Category : N-Non Exempt Staff General
Posting Date : 2024-09-13T22:28:48+00:00
Job Schedule : Full time
Locations : United States
