Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
We are seeking a Technology Enablement Specialist to join our dynamic and growing team. You will help elevate the work life of Dayforce employees by enhancing their ability to communicate, collaborate, and connect to one another across our global, remote workforce. This role will be responsible for driving employee awareness and adoption of our enterprise collaboration, productivity, and communication solutions. This role would be a perfect opportunity for an experienced technology analyst, product or success manager, or enablement or adoption specialist with excellent business acumen and customer relationship skills.
What You’ll Get To Do
- Help drive awareness, adoption, and satisfaction with our enterprise collaboration and communication solutions. This includes (but is not limited to) Microsoft 365 and Viva suites, automation tools, cloud file and content sharing, product management tools, contact center solutions, and communication tools for chat, email, and phone.
- Contribute to the overall strategy and scope for these tools, including understanding business goals and objectives to tie them back to our technology features and functionality enhancements
- Communicate and collaborate effectively with other members of your team, internal customers, external teams, and vendor partners
- Develop and implement communications, training, and organization change management processes for introducing new technologies and features to ensure successful awareness and adoption
- Define, document, and deliver enablement objectives, KPIs, and reporting
- Collaborate with architecture, engineering, and support to stay up-to-date with our platforms, products, and services
- Complete all administrative tasks, i.e., (required training, time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time
- Performs other duties as assigned or required to meet Dayforce goals and objectives
Skills And Experience We Value
- The successful candidate requires a bachelor’s degree in business, computer science, information technology, or IT management, OR 3+ years’ experience in product management, organizational change management, user adoption, or a related role with a focus on adoption of technical applications or solutions in a professional services or corporate environment
- 3+ years experience and advanced knowledge of the apps and functionality within the Microsoft 365 productivity and collaboration suite (Teams, SharePoint, Outlook, Power Platform, Viva Suite, and Office applications)
- Strong technical background with a proven track record around technology change management, training, and specifically with collaboration, productivity, and communication technologies, at a medium to large corporation (5K+ employees)
Additional Skills We Value
- An energetic and engaging communication style with strong presentation skills
- A high degree of comfort with both large and small audiences and various levels of experience
- A passion for cloud computing technologies, business drivers, emerging computing trends and deployment approaches
- Experience with organizational change management strategies and best practices
- Ability and comfort with working in a self-driven environment
- Excellent attention to detail
What Would Make You Really Stand Out
- Experience with unified communication tools and solutions, including (but not limited to) Microsoft Teams Phone solutions, contact center solutions, and Microsoft Teams Rooms conferencing solutions and hardware.
- Experience or understanding of AI technology such has chatbots, virtual assistance, LLMs and generative AI solutions
- Experience in software or banking technology companies
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
