University Job Title
Account Assistant 4
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Administration, Clinical
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Outside of campus, within Connecticut
Worksite Address
221 Whitney Ave
New Haven, CT 06511
Work Model
Remote
Position Focus
Under the supervision of the Associate Director, Supervisor and Team Leader, employee will be responsible for electronic/manual cash posting including credit balance resolution/charge correction processing and function as liaison in the day-to-day problem resolution of cash posting, credit balance processing and charge correction issues. The position also includes cross training to assist in all areas to make the department productive and successful. This opportunity is currently remote (work from home) within CT.
Essential Duties
- Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.
Required Education And Experience
Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.
Required Skill/Ability 1
Excellent interpersonal skills must be able to deal with people in a tactful and courteous manner. Ability to be a positive and knowledgeable liaison.
Required Skill/Ability 2
Strong ability to multi-task. Provide feedback and suggestions on process improvements when work is assigned.
Required Skill/Ability 3
Excellent communication skills, both oral and written. Ability to work independently, organize and prioritize work assigned to meet goals and deadlines.
Required Skill/Ability 4
Strong ability to process high volume workload accurately and professionally.
Required Skill/Ability 5
Demonstrated record of excellent attendance and punctuality. Proper demeanor and attire.
Preferred Education, Experience And Skills
Preferred knowledge of cash posting and charge correction functions. Prior knowledge of refund processing. Data entry experience. Strong willingness and ability to learn a new system. Knowledge and working experience with ICD9 and CPT4 coding systems. Working knowledge of Microsoft Office especially Excel/Word.
Preferred Licenses Or Certifications
Preferred certification as a professional coder.
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
Required
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
