Job description

This is hourly paid Job (Remote) US time Zone

Position Summary:

The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organizations computer network infrastructure, as well as admin functions for the organizations information management system client database (Caseworthy).

Essential Duties and Responsibilities:

Effectively and efficiently provide desktop and remote technical support in a timely manner
Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
Perform hardware/software inventory and software license tracking.
Assist in the training of Fortune staff in the use of PCs and basic network operations.
Ability to follow directions and complete tasks without micro-management
Excellent note taking and organizational skills
Ability to create step by step documentation on procedures and steps for technical tasks

QUALIFICATIONS

Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
Proven experience in working with results-driven, customer-service oriented support teams.
Strong knowledge of Microsoft and TCP/IP networking and network printing.
Knowledge of networking technologies.
Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
High school diploma or equivalent (some college preferred).
A+ and Net + Certified preferred.
Excellent customer service skills.

Key Skills and Competencies