Oracle CPQ Technical Consultant - Client Services

Job Description

A Lead Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. They provide advanced technical support and configuration when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. They have demonstrated their ability to work with high quality on substantial project tasks independently. This position is responsible for the identification of features, design, development, unit testing, and validation support of applications, processes, and solutions. This role is part of Argano’s Client Services team, helping existing clients with production issues, quarterly upgrades and enhancement requests.

Responsibilities

• Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
• Perform hands-on technical design, solution architecture, prototyping, proof-of-concepts, and development tasks.
• Ensure solutions are scalable and meet business requirements. Identify and document technical gaps.
• Liaise between technical, functional, business and system integrator teams.
• Be recognized as Techno/Functional expert in CPQ.
• Conduct solution architecture reviews.
• Coordinate with offshore and onshore teams.
• Manage task assignments within the teams. Monitor and drive issues to resolution.
• Design, develop and implement the solution in the technology solution to meet the client needs.
  
  

Education

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in relevant fields such as Computer Science, Information Technology, Business Administration, etc.
• Master’s degree in computer science or related field
  
  

Experience

• 5 to 7 years of consulting or industry experience
• Five (5) plus years in leading Oracle CPQ project implementations in commerce, configuration, and document modules; in implementing integrations with external applications CRM and ERP; and in integrating Oracle CPQ Cloud and/or Oracle CPQ with Salesforce.com, Sales Cloud and/or Microsoft Dynamics
• Oracle CPQ Cloud Administration
• Oracle CPQ Cloud Configurators and Selectors setup
• BML / BMQL
• Oracle CPQ Cloud Pricing setup
• Oracle CPQ Cloud Commerce setup
• Oracle CPQ Cloud Doc Engine
• Preferred experience in other Oracle CX applications like Sales Cloud CRM, Subscription Management, Field Service, Service Cloud, Incentive Comp, etc.
  
  

Skill Requirements

• Advanced Technical Proficiency: Mastery of multiple technology stacks, platforms, and frameworks, expertise in designing highly complex and scalable solutions.
• Programming: Proficiency in various programming languages and the ability to understand and write code.
• Solution Design Leadership: The ability to lead projects in creating complex solution designs.
• Client Engagement: Strong client-facing skills, acting as a trusted advisor to clients and providing deep technical consultancy.
• Quality Assurance: Ensuring the highest standards of quality, performance, and security in architectural designs.
• Strategic Thinking: Strategic problem-solving and the ability to align technical architecture with long-term business goals.
• Multitasking: Overseeing multiple projects, resource allocation, and timeline management for a portfolio of complex initiatives.
• Innovation: Proven track record of proposing and implementing innovative solutions that drive business success.
• Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, engineers, project managers, and other architects.
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.