Projects Manager

This is a remote position.

Key Responsibilities:

• Project Management Using Zoho Suite:
  

  • Utilize Zoho Projects to manage every aspect of project lifecycles, from planning through execution to closure.
    
  • Ensure all project tasks, updates, and changes are consistently tracked and recorded in Zoho Projects, maintaining an accurate, real-time view of project activities.
    
  • Use Zoho tools to monitor project progress, identify potential risks, and implement timely mitigation strategies.
    
  • Facilitate regular project meetings and status reviews, leveraging Zoho tools to ensure alignment and communication across all stakeholders.
    

• Client Communications and Billing:
  

  • Serve as the primary point of contact for clients, managing all communications through Zoho CRM.
    
  • Ensure billing occurs at relevant project triggers, such as mobilization and report submission, and that invoices are promptly sent to clients.
    
  • Provide regular updates to clients on project status, including financial aspects, ensuring transparency and maintaining strong client relationships.
    

• Client Satisfaction:
  

  • Ensure client satisfaction is a priority by maintaining regular, transparent communication and delivering on project commitments.
    
  • Administer client satisfaction surveys using Zoho Survey at the completion of each project to gather feedback on project performance, communication, and overall experience.
    
  • Analyze feedback from client surveys to identify areas for improvement and implement necessary changes to enhance future project delivery.
    
  • Report on client satisfaction metrics and feedback to the CEO and relevant teams to drive continuous improvement and maintain high standards of client service.
    

• Measurement and Analytics:
  

  • Develop and implement metrics in Zoho Projects to measure project performance, client satisfaction, and team efficiency.
    
  • Regularly analyze data from Zoho Projects and Zoho Analytics to identify trends, patterns, and areas for improvement.
    
  • Create detailed dashboards and reports in Zoho Analytics for internal and client-facing use, highlighting key performance indicators (KPIs) and project outcomes.
    

• Task Management and Reporting:
  

  • Maintain strict adherence to task management protocols, ensuring all team members update their tasks in Zoho Projects consistently.
    
  • Ensure all project-related data is meticulously recorded to support accurate analysis and reporting.
    
  • Produce comprehensive, data-driven project reports summarizing progress, challenges, risks, and next steps using Zoho Writer and Zoho Analytics.
    

• Weekly Updates to CEO:
  

  • Provide structured, data-rich weekly updates to the CEO, focusing on project statuses, key achievements, challenges, and recommendations.
    
  • Utilize insights from Zoho Analytics to support strategic decision-making and continuous improvement.
    

• Team Collaboration:
  

  • Promote a culture of harmony and teamwork, ensuring all team members are aligned and working collaboratively towards shared goals.
    
  • Use Zoho Connect and Zoho Cliq to foster open communication, feedback, and knowledge sharing.
    
  • Ensure all team members are effectively using Zoho tools, emphasizing the importance of accurate data recording for project success.
    

Requirements

Benefits