You could say we're at the center of the center.
Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.
Job Overview
Position Schedule: Full-Time
In the Operations division at Edward Jones, you will focus on creating the ideal client and branch
experience. From account opening to trade settlement and movement of client cash and securities, to statement production and tax reporting, Operations is involved every step of the way. As the backbone of the branch, your work will support all client transactions and processing through the life cycle of the client relationship. Through strategic thinking and cross-functional collaboration, you'll continuously identify opportunities for operational efficiency and risk mitigation, supporting the firm in its key objectives.
The Senior Department Leader - Canada - Custody and Reconciliation, Operations is responsible for Custody and Client Reporting in Canada. This includes reconciliation, client tax reporting, corporate actions and security processing functions.
Responsibilities
- Responsible for overall performance of a high risk, complex department, including establishing and achieving key performance indicators, key goals and objectives, risk mitigation strategies, and compliance with supervisory procedures and regulations in Canada. Oversight of annual department expenditures ranging from $1 million to $20 million total.
- Has full managerial responsibility for up to 60+ people, with 2-6 team leaders, plus project leaders, risk managers and/or technical professionals responsible to this person.
- Must have an understanding of the department's functions, processes, and systems withing 6 months of hire and be an expert within 12 months of hire.
- Must be knowledgeable of and responsible for the development and performance of key systems in Canada. Must have knowledge of technology and tools available to provide solutions and create process efficiencies. Should have demonstrated ability building scale and guarding against linear growth through staffing strategies, process improvement, abandonment, and automation.
- Must identify changing industry rules and regulations and develop new procedures and systems to ensure compliance.
- Responsible for managing relationships, systems and contracts with vendors, regulators, IS, and external auditors.
- Must have ability to solve difficult problems in the gray areas where little or no guidance is available, considering both the upstream and downstream impacts to the department. Must interpret regulation, internal policies, procedures, and guidelines in Canada to solve problems and implement solutions.
Skills/Requirements
- Bachelor's degree or equivalent experience required. Concentrations in business, accounting, finance or management are preferred, but other concentrations will be considered.
- 8 or more years of significant industry and/or Jones functional experience in increasingly responsible positions. 5 or more years management experience in the financial industry, including demonstrated accomplishments in leading teams and/or multiple functions.
- CSC and CPH required.
- Must have an understanding of the major functions in Canada brokerage Operations, and how they interact, including books and records, trades, packaged products, and processing of cash, securities and accounts. Must also have in-depth knowledge of one or more of the major functions
- Must have demonstrated ability to assess and mitigate complex risks, including financial, control, service and regulatory risk and the ability to interpret and apply Canada rules and regulations that impact the department's processes and systems.
- Demonstrated ability to influence, build consensus, and foster collaboration throughout the decision-making process, between stakeholders that are often across multiple divisions and locations.
- Must have strong critical thinking, problem-solving, and decision making and collaboration skills.
- Must have the ability to serve in a business leader capacity for technology initiatives. Must be able to provide guidance and direction and demonstrate an ability to influence key decisions.
- Ability to interpret and convey complex issues and solution in a persuasive and informative manner.
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
