Job description

U.S. News & World Report is a multifaceted digital media company dedicated to helping citizens, consumers, business leaders and policy officials make important decisions in their lives. We publish independent reporting, rankings, data journalism and advice that has earned the trust of our readers and users for 90 years. Our platforms on usnews.com include Education, Health, Money, Travel, Cars, News and 360 Reviews.

We reach more than 40 million people monthly during moments when they are most in need of expert advice and motivated to act on that advice directly on our platforms. Our signature franchises include our “Best” series of consumer guides on colleges, graduate schools, hospitals, diets, cars, financial services and more. These guides provide an easy-to-digest list for consumers to better understand and compare when making their decisions. We continue to publish annual guides of the authoritative Best Colleges and Best Hospitals rankings on our website and in print. And our U.S. News Live flagship conferences highlight important national conversations including Healthcare of Tomorrow and Healthiest Communities.

We believe in having a broad range of talent and backgrounds at U.S. News. We strive to maintain a welcoming workplace where everyone is given an opportunity to succeed and contribute to their fullest. Learn more about our Diversity, Equity and Inclusion initiative.

Your role in helping us shape the future:

U.S. News empowers everyone to thrive. As a Customer Success Manager in our Real Estate Vertical, you will be responsible for introducing our new Real Estate products and services to potential customers, as well as work closely with cross-functional teams at U.S. News to help grow and scale all Real Estate products.

Are you up to the challenge?

Introduce our products and services (current and new) to potential customers. Onboard new customers as needed.
Answer customer questions and support them on best practices for using our products
Develop content and tools to help customers find the answers they need
Review customer data and communicate with both U.S. News and customers, as needed, to keep our products up to date with all needed information
Work closely with finance on all needed invoicing and payments, streamlining the process as needed.
Provide reports on product performance, as well as customer communication to help better the products over time.

You should definitely have:

Three years to five years of similar or related experience
Bachelor’s Degree or higher or equivalent experience required
Demonstrated success with customer service
Deep passion for understanding and improving products and user experiences

It would be nice if you had:

Experience in the digital media industry
Experience with CRMs and CMSs (specifically WordPress)
Experience with consumer-facing websites
Real Estate experience of any kind is a big plus

What it’s like to work with us:

Talent is our best asset!

We invest in people with passion and potential who understand U.S. News’ dedication to our consumers.
Entrepreneurial, mission-driven culture with core values of quality and integrity
Focus on fostering personal and professional growth
Competitive benefits including paid vacation time, medical, tuition reimbursement, and training
Collaborative Work Environment
Fun, diverse, inclusive, and ambitious co-workers

Other Job Info:

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
U.S. News & World Report strongly encourages all employees to be fully vaccinated (including boosters).
Preference for New York or Washington, DC based applicants to work a hybrid schedule in those office locations. Remote applicants will be considered.
The anticipated base salary for this position is $65,000 to $75,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, interview performance, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

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