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Medical Scheduling Coordinator / Agent - US Hours (Remote)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

2-3 years' experience in scheduling and coordination, preferably within healthcare or home care services, Exceptional communication skills, Strong attention to detail and organizational skills, Proficient in Microsoft Office.

Key responsabilities:

  • Schedule and manage patient appointments
  • Serve as primary contact for patients and healthcare providers
  • Maintain accurate patient records and coordinate with home care teams
  • Address scheduling conflicts and comply with healthcare regulations
iSTA Solutions logo
iSTA Solutions Large https://istasolutions.com/
1001 - 5000 Employees
About iSTA Solutions
Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
See more iSTA Solutions offers

Job description

ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling, with a preference for those who have worked in paediatric or home care settings.

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST) Mon - Fri.

Key Responsibilities:

  • Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
  • Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
  • Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
  • Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
  • Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
  • Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
  • Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Additional Information:

  • Work Environment: This is a remote role and prior experience in a remote work environment is preferred. Must have reliable internet and available electricity backup during loadshedding.
  • Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST) Mon - Fri

Requirements

Skills:

  • 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
  • Exceptional communication skills
  • Must be able to prioritize and multi-task in a fast-paced environment
  • Strong attention to detail and organized
  • Problem solver
  • Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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