Offer summary
Key responsabilities:
- Act as first point of contact for customers, providing high-quality support to resolve inquiries and issues.
- Collaborate with customers and internal teams to ensure effective delivery of products/services and prioritize customer satisfaction.
- Answer incoming calls, emails, and chats, provide timely support, listen to customer needs and offer appropriate solutions, document interactions and troubleshoot technical issues, escalate complex matters to internal teams, coordinate follow-up actions, and proactively communicate product updates and maintenance procedures.
- Contribute to developing and improving internal support processes and maintaining a positive and professional attitude in all customer interactions, while staying updated on product features and technical specifications.
