Job description

OVERVIEW

The Account Supervisor is responsible for keeping projects moving on a day-to-day basis, establishing strong relationships with clients and supporting Digital Producers to ensure executional excellence. The Account Supervisor is a thinker, problem-solver, strong communicator, extremely organized with exceptional attention to details.

WHAT YOU WILL DO

Project Planning and Scoping:

Building project proposals and SOWs
Project scoping: creation of project briefs and support for the digital producers and other department leads.
Project planning: planning out the different stages of a project, listing out resources required, overseeing the creation of project timelines and estimates, and providing guidance and support for the digital producers
Account planning support: Assist Account Director in quarterly planning

Project Management:

Leads project execution and gives direction to Digital Producers
Ensures high quality work output that is on strategy and on brand
Ensuring the financial health of the account by ensuring projects are completed on time and on budget
Enforces BAM procedures and processes are used

Account Management:

Function as the key day-to-day client contact and responsible for accurate and timely communications to clients
Build a solid and lasting relationship with clients, taking initiative to monitor clients competitor marketing efforts using the necessary tools.
Maintain appropriate contact with the necessary individuals on the client team from start to finish.
Work with the finance team and the Account director to optimize financial performance.
Contribute to the achievement of the client’s marketing and sales objectives through a collaborative and profitable relationship
Create proposals and SOWs in Netsuite

Team Management:

Act as a leader to junior positions (eg. Digital Producers, Interns), coach and mentor them in various tasks.

WHAT YOU WILL BRING

University degree in the field of Marketing, Communications or related fields.
3 to 5 years of work experience in an account or project management capacity, including all aspects of process development, execution and managing a team, in web marketing environments.
Moderate supervision
Broad digital marketing subject matter expertise and knowledge of best practices
Capacity for strategic thinking and taking a consultative approach with clients
Learns the basics of Salesforce Marketing Cloud and is able to set up, QA and deploy emails
Strong organizational and time management skills
Possesses a genuine curiosity for improving agency processes and tactics
Strong written and oral communication skills in English (working knowledge of French is definitely a plus)
A compelling, persuasive communicator that employees are drawn to and want to work with
Resourceful, tenacious, detail oriented and driven to meet deadlines
Keep on top of trends in digital development and project management through reading appropriate industry publications, websites, emails as well as through attendance at conferences
Basic knowledge of Google Analytics and Google Data Studio
Able to provide insights into how the account is doing (basic understanding of projects and campaigns performance)
Strong presentation skill
Aware of website platforms, capabilities and restrictions, UX best practices, website development procedures