At Clay, we believe in empowering the growth of every business. We’re on a mission to help teams grow their customer base by finding and reaching out to the right people.
Navigating the world of go-to-market data is a complex task involving data aggregation, transformation, and automation. We believe better software enables teams to become more effective in creatively seeking and reaching out to the people that matter. We are building a new type of data workflow tool that allows any team to find the right data, craft custom workflows, and automate their go-to-market strategy. We like to think of Clay as a composable canvas that unlocks power and creativity for growth-focused teams.
Building a powerful yet easy-to-use tool that enables complex data aggregation, transformation, and automation is no easy feat. It takes a huge amount of creativity, discipline and attention to detail. It also takes a team of brilliant minds, collaborating, supporting and learning from each other.
👋🏿👋🏾👋🏽👋🏼👋🏻At Clay, we hold two things to be true as we grow our team — hiring is more about the person and less about the description; diverse teams build the strongest, most meaningful products. We are committed to building a team that reflects these beliefs, and cannot wait to speak with you.
We are lucky to work with some of the smartest and most innovative go-to-market operators across the fastest growing SaaS companies in the game. We are looking for our founding Enterprise Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role — you will be a true advisor to our customers (the likes of Verkada, Intercom and Anthropic) by understanding their businesses deeply and helping them with everything from onboarding to ongoing adoption of Clay. You will also be a strategic advisor to Clay’s engineering and product team by being the voice of our customers.
Onboarding and Implementation: You will own one of the most important metrics — how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments 💡
Ongoing Strategy and Adoption: Once your customers are fully onboarded and learn Clay, you will ensure they continue to adopt it on an ongoing basis and work to expand their use cases to additional teams (e.g. revops, markops, sales, CX). You will also maintain a strong relationship with them, understanding their changing business needs and ensuring Clay is adapting to those needs throughout our partnership.
Renewal and Expansion: As a result of your hard work getting your customers so much value out of Clay, you will renew and expand their plans to ensure we continue to solve their biggest growth needs year after year.
Build New Programs: This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our Enterprise customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day, but also enjoys building new processes and teams from 0.5 to 100.
Impact Our Product Roadmap: As the steward of our largest customer relationships, everyone else at Clay will want a piece of you! In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.
Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy, but you need to genuinely be Clay’s #1 fangirl or boy to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do 💃🏼 🕺🏼.
Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and go-to-market operations. Major bonus points for prior experience in revops, markops or other go-to-market operator roles in-house or at an agency.
Customer-Facing Experience: You have worked directly with customers in prior roles in some capacity (doesn’t have to have been through a CSM role).
Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.
Competitive salary and role trajectory. Roles, responsibilities, and comp grow as we do.
Health insurance. Fully funded, high quality health, dental & vision coverage.
Visa sponsorship. We get it - it's an arduous process, but we're not scared of it.
Flexible schedules and paid time off. We ask team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
Mental health. We're currently building a plan to help you find coaches, mentors & mental-health services.
Personal comfort. Order whatever equipment you think will help you work more enjoyably.
Learn more about Clay, how we think about the world, the vibes and what it’s like to work with us right here!
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