Job description

Job Description

The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB DUTIES:

Work with the internal technical team to offer support to customers and sales.
Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control:
Site Surveys
Project & system design
Technical Product Demonstrations
Develop & Deliver classroom-based training courses
Pre- configuration
Onsite Commissioning
Post sales technical support both remote & onsite
Post sales technical support remotely
Provide service and customer support during field visits or dispatches
Support on site installations either in person or remotely
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

YOU MUST HAVE:

University degree or equivalent.
Experience in a similar technical support role within the electronics industry.
Be fluent in German and English.

WE VALUE:

Bachelor's degree in management, computer science, or a technology-related discipline.
Experience in the fire service industry.
Excellent interpersonal, verbal, and written communication skills
Professional attitude to work
Good administrative skills
Ability to work on own initiative
Ability to work under pressure and in difficult situations under supervision
Awareness of your limitations.
Willingness to undertake further training to keep up with the changing market
Willingness to develop yourself within ADI and in the industry

WE OFFER:

Attractive employment conditions
Opportunity to work independently
A varied area of responsibility
Good development opportunities

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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