Offer summary

Qualifications:

Experience supporting end-users in corporate environment, Knowledge of Windows 10, Mac OS & ITIL/ITSM best practices, Ability to troubleshoot software/hardware issues and lift 40+ pounds, Preferred degree in relevant field and IT certifications, Understanding of networking concepts and video conference troubleshooting.

Key responsabilities:

Provide front-line IT support, handle help desk tickets,assist new hires

Troubleshoot software/hardware failures, maintain PC equipment inventory

Conduct training programs for computer users, update documentation

Support conference rooms, assist with special projects as needed

Responsible for regular maintenance of PC equipment and relocations

Job description

Our client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in Milpitas, CA.

Job Duration: Long Term Contract (Possibility Of Extension) - Onsite

Responsibilities:

Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
Work on SNOW ticketing queue; creating help desk tickets.
Support Conference Rooms (Zoom) and User Cubical for break\fix.
Support and handle new hire tasks; provision new systems for replacement and new hires setup.

Additional Responsibilities:

Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Required Skills:

Experience in supporting end-users (in person / remote) in a corporate environment.
Knowledge of Windows 10 operating system, Mac OS
Knowledge of general network and computer security
Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
Able to lift to 40+ pounds of technical equipment
Knowledge of ITIL and ITSM best practices

Preferred SKills:

4 year college degree in relevant field
Mac knowledge
Be able to troubleshoot video conference rooms
IT COMPTIA certifications; 2+years
General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless

Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K

Interested! Please apply or send your resume to hr@dawarconsulting.com / Jobs@dawarconsulting.com.

Required profile