This is a remote position.
MUST BE BASED IN SOUTH AFRICA
Job Title: Community Manager
Location: Remote
Hours: USA Hours
Department: Marketing
Reports To: Digital Marketing Manager
Company Overview:
We are a digital marketing agency dedicated to driving
business success through innovative digital strategies. We pride
ourselves on fostering strong connections with our clients and their
audiences. Our team is composed of creative, passionate, and driven
professionals who are committed to delivering exceptional results. We
are looking for a talented Community Manager to join our team and help
us build and nurture our client communities.
Position Overview:
We are seeking an enthusiastic and experienced Community Manager
to manage and engage our client communities. The ideal candidate will
be responsible for developing and implementing community engagement
strategies, managing online interactions, and fostering a positive and
active community environment. This role requires excellent
communication skills, creativity, and a deep understanding of social
media platforms and online community dynamics.
Key Responsibilities:
1. Community Engagement:
• Develop and execute strategies to engage and grow client
communities across various online platforms.
• Foster positive interactions within the community, encouraging
participation and collaboration.
• Monitor and respond to community members’ inquiries, comments,
and feedback in a timely and professional manner.
2. Content Creation and Management:
• Create and curate engaging content to share with the community,
including posts, articles, videos, and other multimedia.
• Collaborate with the marketing and creative teams to ensure
content is aligned with brand messaging and community interests.
• Schedule and manage content distribution across social media
channels and other community platforms.
3. Community Monitoring and Reporting:
• Monitor community activities, discussions, and sentiment to identify
trends and areas for improvement.
• Generate regular reports on community engagement, growth, and
feedback.
• Provide actionable insights to improve community strategies and
enhance user experience.
4. Event Planning and Coordination:
• Plan and coordinate virtual and in-person events to engage the
community, such as webinars, Q&A sessions, and meetups.
• Promote events within the community and ensure high participation
and engagement.
• Collaborate with internal teams and external partners to ensure
successful event execution.
5. Crisis Management:
• Manage and address any community issues or conflicts that arise,
maintaining a calm and professional demeanor.
• Develop and implement strategies to handle negative feedback and
crises effectively.
6. Brand Advocacy:
• Build and nurture relationships with key community influencers and
advocates.
• Encourage and support community members to become brand
ambassadors.
• Identify and leverage opportunities to promote positive brand
sentiment and loyalty.
Requirements
Qualifications:
• Bachelor’s degree in Marketing, Communications, Public Relations, or
a related field.
• 3+ years of experience in community management or a similar role.
• Proven track record of building and managing online communities.
• Proficiency in social media platforms and community management
tools.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build relationships and
engage with diverse community members.
• Creative thinker with the ability to develop engaging content and
strategies.
• Ability to work independently and manage multiple projects
simultaneously.
• Strong problem-solving skills and the ability to handle crises
effectively.
Preferred Qualifications:
• Experience in a digital marketing agency or similar environment.
• Knowledge of SEO, content marketing, and online marketing
strategies.
• Familiarity with analytics tools and the ability to interpret data to drive
community strategies.
