Four-year degree or equivalent experience, At least 1 year of Client Service experience, preferably business to business, VBA experience preferred, Excellent verbal and written communication skills, Strong Excel proficiency required, Proactive and quick learner, Strong problem-solving and analytical thinking skills.
Key responsabilities:
Consulting with clients on data transfer methods
Data extraction, manipulation, and import
Problem-solving for data integration
Generate trend analysis of conversion issues
Maintain and improve support processes
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Paycor’s human capital management (HCM) platform modernizes every aspect of people management, from recruiting, onboarding, and payroll to career development and retention, but what really sets us apart is our focus on leaders. For more than 30 years, we’ve been listening to and partnering with leaders, so we know what they need; a unified HR platform, easy integration with third party apps, powerful analytics, talent development tools, and configurable technology that supports specific industry needs. That’s why more than 30,000 customers trust Paycor to help them solve problems and achieve their goals. Learn more at paycor.com.
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
This position will work with our clients to provide consultative input on the transition of data from their prior provider system into the Paycor system. Their primary focus is guiding Paycor clients through the data gathering and uploading process while also providing support to internal teams through the handling of data manipulation and imports. This position will also work with internal teams to analyze, design, enhance, recommend and develop timely data integration solutions.
Essential Duties And Responsibilities
Responsible for Client Data Integration to the Paycor systems, including:
Consulting with clients to discuss best method of obtaining necessary data and transferring data to the Paycor system. Process involves client interaction and communication. (Primary Responsibility)
Extraction of data from various systems. Process involves client interaction and communication. This function can be technical and require extensive knowledge in custom report writing systems.
Manipulation and import of extracted data from various systems
Assist in the Renumber process or data integration process between one Paycor client and another
Identify and problem solve towards identifying best means for importing data based on an ever-changing set of circumstances and system capabilities
Case work to add/update additional data received from the client after the initial import
2nd drop imports of client data prior to product go live under expedited timelines
Troubleshooting of set-up issues as needed
Maintain excellent resolution time of request
Proactively maintain positive relationships with peers within Shared Services and associates on Front End teams
Protect organization's value by keeping information confidential.
Continue to improve system knowledge through collaboration with peers, technical support and IT developers
Provide communication and trend analysis of conversion issues and enhancements
Work with managers to continually improve support process, including regular meetings to solicit feedback and assess performance
Advise Developer team and management of product development issues arising from problems identified through data integration and conversion efforts
Maintain and facilitate promotion of department-initiated software enhancements
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Maintain a working environment that is energized and consistently demonstrates the Paycor service commitment
Collaborate with other Shared Services and Implementation teams to share best practices and process improvements
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
Four-year degree or equivalent experience
At least 1 year of Client Service experience, preferably business to business
VBA experience preferred
Excellent verbal and written communication skills
Microsoft Office experience; strong Excel proficiency required (pivot tables, VLOOKUPs,etc.)
Proactive, quick learner, willing to take ownership of assignments and see through to successful completion
Ability to work with a high degree of accuracy with multiple data elements extracted from multiple data sources
Possess strong organization and time management skills, must be able to prioritize tasks based on delivery dates, other milestones and perform well under deadline pressures
Takes initiative and demonstrates a high degree of ownership and accountability
Strong problem solving and analytical thinking skills
High technical aptitude; ability to adapt to frequent system and tool updates
Demonstrated drive to learn new skills, enhance and implement process efficiencies for the betterment of the client, team and Paycor.
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights Include
A flexible virtual-first work philosophy
An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
Paid leave for birth parents, non-birth parents, elder caregivers, and military support
Sabbatical opportunities for tenured Associates
Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $48,600-77,784. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com .
If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Required profile
Experience
Level of experience:Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.