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User Operations | User Lifecycle and VIP

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

3-6 years experience in cryptocurrency or brokerage, Strong business acumen and communication skills.

Key responsabilities:

  • Enhance user lifecycle management based on data analysis
  • Develop user activation and retention strategies
  • Refine VIP service system for client satisfaction
  • Collaborate with Product, Operations, and Tech teams
BingX logo
BingX
201 - 500 Employees
See more BingX offers

Job description

About BingX


  • A leading crypto exchange.
  • More than 10 million registered users worldwide.
  • 750+ spot trading currencies and 400+ futures targets.
  • 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
  • Top ranking exchange on CoinMarketCap and CoinGecko.
  • We aim to build a gateway for the next billion crypto users.


Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for evolving needs of users, from beginners to professionals.

 

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE 

Responsibilities

  • Enhancing user lifecycle management for target business segments based on data analysis and growth requirements
  • Developing and implementing user activation and retention strategies, continuously optimizing through experimentation
  • Understanding pain points and needs of VIP/large clients, refining the platform's VIP/large client service system to enhance satisfaction and loyalty
  • Collaborating with Product, Operations, and Technology teams to integrate resources, track data continuously, and achieve business growth objectives

Requirements and skills 

  • 3-6 years of experience in the field, with preference given to those with experience in cryptocurrency or brokerage-related roles
  • Strong business acumen and ability to integrate resources effectively, demonstrating excellent cross-departmental communication skills
  • Excellent business thinking, logical analysis, and systematic planning skills
  • High sensitivity to data, with the ability to quickly understand changes in the business environment and customer needs
  • Bilingual in English and Chinese will be highly advantageous

Working at BingX

  • Be part of the future of finance technology and achieve meaningful goal
  • Great career development in a fast-growing company
  • Market competitive salary
  • Fully remote / work-from-home
  • Follow your local vacation and other benefits
  • Professional development
  • Join an international and diversified team

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication

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