Advisory Solution Consultant

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As a member of ServiceNow’s Enterprise Solution Consulting team, you will be a key technical contributor supporting advanced Service Management solutions. You will guide revenue generation across multiple product lines with the support of Sales, Product Management, the partner ecosystem, and the executive team. This is a hands-on technical role requiring the ability to go wide and deep on functional capability when necessary but also think strategically when positioning broader solutions throughout the sales cycle.

What you get to do in this role

• The Solution Consultant is a technical leader with the ability to align customer use cases with product capabilities. ServiceNow offers several product categories, and the Solution Consultant will often articulate combined capabilities to present sophisticated solutions that solve a wide array of business problems.
• Understand the customer’s vision, then apply the power of the ServiceNow platform to meet it.
• Support product sales as a technical and domain expert of a customer-facing sales team
• Evaluate customer requirements and align them with product capabilities.
• Inspire customers to both see and pursue a broader horizon
• Lead discovery sessions to determine customers' challenges and present product demonstrations to align with customer needs
• Build trusted and enduring relationships with your customers.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Collaborate with colleagues. Learn and develop best practices with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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