Job description

Job Description:

Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope:

Core responsibilities include - debug and diagnose issues from customer environments, design and implement a solution to business requirements (along with counterparts and distinguished Architects) for an industry-leading O2C Management

What you ll do:

Consistently delivers solid quality in both design and implementation and helps the team shape what is built how, in particular:

A Functional Lead acts as domain expert and advocate for best business practices for the complete product development team and provides functional thought leadership to Development team, QA engineers, testers, and junior BAs.
Involve in requirement gathering, design discussions to come up with architectural solutions
Has a masterful understanding of the application domain, of customer and user needs, of our existing product suite and of the competitive landscape and uses this foundation to contribute to the product vision for new features and products.
Customer focus: Should be able to handle customer escalation interactions for functional problems. Should respond to queries from internal and external stakeholders. Promotes and prioritizes decisions or actions according to customer needs, encouraging others in the team to do the same
Ensures that the solution design and execution developed effectively meets the business objectives of our customers and end users.
Acts as the hub of the stakeholders (both internal and external) for the application, interfacing with the product management team, stakeholders, customers, services, and the platform team.
Works on ensuring the functional correctness and business application of enhancements to the product during the development planning and execution phases.
Focuses on improving the end user experience through reviewing test plans and product documentation, and provides the end user perspective to product development associates.
Works with internal and external stakeholders in resolving critical customer issues.
Provides inputs in defect triage meetings and assists team members in troubleshooting the root causes for the complex customer issues and scenarios
Ability to lead and motivate cross-functional teams and interact with all levels.
Lead functional initiatives globally across Product.
Works with product management to scope and prioritize new requirements. Responds to all functional queries both from internal and external sources.

What we are looking for:

10+ years of experience as a Functional Lead in Order To Cash Module with demonstrated performance
Strong business analysis skills, understanding and usage of statistical algorithms, inventory optimization concepts, awareness of tactical planning on overall supply chain required
Good to have some technical skill and solid experience on product design and capable of leading complex enterprise application.
Good to have been part of implementing multiple O2C life cycles in customer sites.
Mentors business analysts and functional analysts
Proven experience in managing the product maintenance support team (bug fixing)
Reviews test scenarios and test cases. Acting as a SME, reviews the training material for the external organization.
Reviews product documentation of both existing and new features. Reviews the functional testing requirements of each feature
Explains functional requirements to the development team and serves as liaison between project management and project team

Required profile