Job description

If you have a passion for languages and facilitating seamless communication, we want to hear from you! As an OPI/VRI Operator at Future Group, you'll play a pivotal role in connecting individuals from diverse linguistic backgrounds and ensuring clarity and transparency in every conversation.

Handling Inbound Calls: Answering incoming calls from customers, clients, or the general public. This may involve providing information, resolving inquiries, or directing calls to the appropriate department.
Customer Service: Providing excellent customer service by addressing customer concerns, complaints, and inquiries in a professional and timely manner. This may involve troubleshooting technical issues, managing billing inquiries, or assisting with product/service inquiries.
Problem Resolution: Resolving customer issues and complaints effectively and efficiently. This may involve escalating complex issues to supervisors or other departments for further assistance and resolution.
Adherence to Policies and Procedures: Following company policies, procedures, and scripts when handling customer interactions. This ensures consistency in service delivery and compliance with company guidelines.
Adaptability and Flexibility: Adapting to changes in procedures, technology, or workload to meet customer needs and business objectives. This may involve working flexible hours, including evenings, weekends, and holidays, to provide 24/7 support.
Communication Skills: Demonstrating strong verbal and written communication skills to effectively interact with customers and colleagues. This includes active listening, empathy, clarity, and professionalism in all communications.
Maintaining Call Center Etiquette: Following call center etiquette guidelines, such as proper greeting and closing phrases, maintaining a polite and courteous tone, and respecting customer confidentiality.

Your background and experience:

Fluency in English is a MUST.

Minimum 6 Months Of Experience In Call Center Industry.

High emotional intelligence and tolerance to different cultures.

High level of communication, listening, note-taking, and memory retention skills.

What we offer you:

Full-time.

Fixed Night Shifts from 3:00 PM to 12:00 AM / 4:00 PM to 1:00 AM

Attractive Salary. EGP 11500 net

Transportation Allowance. EGP 2000 net

Immediate availability to start working after training.

Monthly fee payments.

Paid training.

Fixed Days Off. (Saturday and Sunday)

Location: Maadi

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