Student Experience Associate

Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

***THIS IS A ONE YEAR CONTRACT

This role will be responsible for student and course operations and seek to find process efficiencies on campus. You’ll be responsible for driving a positive learning experience for all incoming students, and streamlining all student on-boarding processes.

Responsibilities:

• Building and managing Student Experience strategy and acting as the SE representative for your campus.
• Owning and iterating upon current student onboarding (welcome email, course trackers,Slack, Github Enterprise, etc).
• Collect student data pre-course and share results with the Instructor Management team.
• Cultivate meaningful, honest relationships with each cohort or program.
• Develop a deep understanding of all GA Education Product lines.
• Help facilitate student orientation, including scheduling and sending event reminders.
• Offboard students by sending certificates of completion to graduated students.
• Observe instruction and provide coaching to students, address issues and support continuous growth of classroom culture.
• Support with instructor hiring, and management-related processes.

Required skills:

• At least 2 years of work experience in a customer service role.
• Highly organized.
• Great written and verbal communication skills.
• Tech and system savvy; familiar with Google Suite.
• Strong interpersonal skills for handling difficult conversations.
• Fluency in English & Arabic.
• Bonus: Community building! We're looking for someone who can plan an event and keep our diverse community engaged.
  
  

Competencies:

• Customer focus.
• Drive for results.
• Planning.
• Problem solving.
• Data driven.
• Conflict resolution and negotiation.