Offer summary

Qualifications:

Extensive chat and email support experience, Excellent written and verbal communication skills in English, Passion for customer satisfaction, Tenacious work ethic and attention to detail, Empathy for users.

Key responsabilities:

Become Asana billing expert

Assist customers with subscription inquiries

Improve efficiency of support interactions

Focus on enhancing customer experience

Job description

Make your next big career move by applying as KMC Solutions’ next RETENTION AGENT!

You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Our client enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers' work and to help them get the most out of our client’s work management product.

We are looking for an empathetic and creative problem solver to join our User Operations team. You will become a work management product expert focusing specifically on customer retention and billing issues. The body of work you would be completing would involve helping our customers continue to get value from their Asana subscription by retaining them as customers. You will act as a primary liaison between UO, our finance team and our customers.

On top of your salary, here are the exciting benefits you can look forward to:

Comprehensive health benefits
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
Work from home
HMO + 2 Dependents
Pioneer Team

The main responsibilities of a RETENTION AGENT include:

Become an expert in the Asana billing structure
Help customers with questions about their subscription plans
You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
Technical and pragmatic focus on customer support

To apply for the role, you must have the following:

Extensive chat and email support experience a plus
Excellent written and verbal communication skills in English
A genuine passion for making customers feel happy and understood
Tenacious work ethic and relentless attention to detail
A deep sense of empathy for users
Customer support/service experience
Working Hours would be during our US, EMEA, and APAC time zone

*Training will be during our NAMER hours (8-5 pm PST)

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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